My Name is Kyle Sessions and I am an IT Professional

I have background work experience in IT Support, System Administration, Networking, and Telecom. I love IT and am passionate about helping others achieve their Business Goals through Technology


About Me

A little bit about me

Tech Professional

Hi! My name is Kyle Sessions and I’m an IT Professional! I started IT as a teenager in high school and have loved it ever since!

I am a consistent learner. I have obtained the CompTIA A+ certification and the CompTIA Network+, Security+, Linux+, and Azure Fundamentals certifications. I love to learn!

I am very invested in my career growth, certifications, and information technology and I would love to connect!

Industry Certifications

Listed below are some of my credentials

CompTIA
A+

CompTIA A+ certificate holders show proficiency in IT skills such as hardware, software, networking, troubleshooting, and security.


CompTIA Network+

CompTIA Network+ certificate holders are proficient in networking concepts, protocols, configuring, designing, and troubleshooting wired and wireless networks

CompTIA Security+

CompTIA Security+ certificate validates an individual’s expertise in cybersecurity fundamentals, including threat detection, risk management, and network security concepts.

CompTIA Linux+

A CompTIA Linux+ certification validates proficiency in Linux operating systems, including installation, configuration, and troubleshooting across various distributions.

Work Experience

Previous Roles that I’ve Had

IT Technician

2021

In this role, I managed RingCentral phone systems, configuring IVRs, call queues, and routing. I supported PC hardware and ensured HIPAA compliance with a PowerShell script. Additionally, I provided IT support to 500 users, utilized Spiceworks for tickets, handled infrastructure migration, Ethernet cabling, peripheral troubleshooting, hardware upgrades, user education, networking, and software management, and assisted with internet cable installation.




Desktop Support Technician

2021-2022

In this role, I provided comprehensive IT support, troubleshooting hardware issues and assisting 500 end-users. I managed Microsoft 365 licenses, orchestrated Exchange mailbox migrations, and maintained documentation. I automated user creation with PowerShell, oversaw Windows 11 upgrades, and administered SolarWinds. Responsibilities included printer troubleshooting, aiding in OneDrive migrations, and after-hours support. I managed VPN software, utilized SmartDeploy for Windows setups, and handled MacOS migrations. Other tasks included quoting hardware, configuring workstations, managing accounts, patching networks, and setting up Cisco phones.

Junior Systems Administrator

2022-2023

In this role, I managed maintenance, updates, and patches for physical and virtual servers, handled SSL/TLS certificates, and conducted cloud migrations. As a Linux Systems Administrator, I troubleshooted hardware, scripted PowerShell for automation, and managed backups. Additionally, I installed software, expanded disk space, performed OS installations, managed cPanel setups, and handled Windows Server installations and failover clusters.

Tier 3 VoIP Engineer

2023-2024

In this role, I specialized in troubleshooting VoIP technologies, analyzing SIP and RTP captures, and examining SIP transactions to address issues such as call quality, call drops, and audio failures. Additionally, I provided Tier 3 support to Internet Service Providers, identifying, replicating, and reporting software or device bugs. Utilizing Postman, I made various API calls to rectify platform account issues, ensuring seamless functionality and optimal performance.

References

From previous managers and co-workers

Dan Petersen

Kyle is the perfect mix of curious, courteous, and courageous. Willing to dive in and learn the unknown. Willing to become the expert. Willing to say I don’t know, but will find out, and get you a solution. I really enjoy how personable Kyle is. Easy to work with, hungry to learn, and grow within his given role.
Highly recommend Kyle to anyone seeking a wonderful technical resource for your organization.



Nury Jongejan

Kyle is someone who goes above and beyond to help his co-workers; he helped me on several occasions with a great attitude and heard other employees express how impressed they were with Kyle. Even though it’s easy to measure the service desk’s performance based on metrics like how many tickets you close, it is hard to describe how Kyle makes people feel when he is taking care of problems. He is kind, polite, and considerate. Every time he helped me, I felt like he genuinely cared about providing the best service possible.

Blair Furner

Kyle has been great to work with. He is very dependable and always happy to help. Kyle learns quickly and provides great customer support. He is very knowledgeable about tech and works to better himself and his skills constantly. He will do what is necessary to complete any task placed before him and to do it well. It was a privilege to work with him.